A fresh design for the Google Affiliate Network Help Center

After launching nearly four years ago, the Google Affiliate Network Help Center has been regularly updated with articles to help you find answers to common issues, manage your account, and learn affiliate marketing best practices.

Today, we’re excited to announce that we’ve launched improvements to the design of our Help Center to give you easy access to help content that is most relevant to you.

The new design features four main sections:

• Get Started in the left navigation has basic information about Google Affiliate Network and how to launch or activate your advertiser or publisher account.
• Learn about Google Affiliate Network contains articles organized by category. Quickly find information you need about your account, managing ads, running reports, and many other areas. Plus, we’ve added a comprehensive FAQ that covers the most common questions users ask.
• Fix an issue helps you troubleshoot and resolve specific issues.
• Additional resources in the right navigation includes more ways to connect with us and get support such as our forum, Twitter feed, and even this blog.

In the next few weeks, look out for new help articles as well as additional changes to further simplify your Help Center experience.

Ready to get started? Visit the Advertiser or Publisher Help Center today. After you’ve taken a few minutes to check out the redesigned Help Center, we’d love to hear from you in our forum.

Posted by:
Josh Pyle, Google Affiliate Network Strategist

New and improved sidebar help widget

Last week, we made some updates to give users quick access to comprehensive and interactive help within the Google Affiliate Network interface.

In the lower left of each page in your account, you’ll see a new and improved help widget that displays relevant help information based on the page you’re on.



Benefits include:

• Advertisers can quickly access the Getting Started Guide and learn about creating links, supplying merchandising information and advertiser-specific terms, and more

• Publishers can get quick access to the Publisher Beginner's Guide, learn about setting up product feed subscriptions, and watch a step-by-step video on setting up link subscriptions

Need an answer fast? Use the search box to get information from Help Center articles, forum posts, and even this blog -- right within the widget. You can click the search results to find more detailed information in a new browser window without interrupting the work you were doing in the interface.

Take a minute to check out the new sidebar help widget. You may discover features you’re not yet taking advantage of, and learn some affiliate marketing best practices, too.

If you have feedback, we’d love to hear from you in our forum.

Posted by:
Josh Pyle, Affiliate Network Strategist
Jessie Chavez, Software Engineer
Sabrina Gana, Publisher Support Specialist

Google Affiliate Network Releases New "Browse Links"

We are pleased to announce the release of a new links interface for Google Affiliate Network publishers. With the new “Browse Links” update publishers can view all available links for current relationships, quickly find high-potential ads and join new advertiser programs.

We’ve added advanced filter options like expiration date, promotional and creative specs, as well as advertiser Earnings per Click performance data alongside the links for your reference. Publishers will also see a dramatic improvement in the creative preview features and. in addition to accessing the links live, can export links as .csv or .txt files.

All publishers have access to the beta but still can access the legacy links interface and toggle back and forth if needed (although we don’t think you’ll want to!). We will continue to iterate on the beta and we invite you to provide your feedback in our Help Forum.

On behalf of the Google Affiliate Network team.

posted by
Sheila Parker
Product Manager

Finding and Building Product-Specific Links

Google Affiliate Network publishers can now easily browse across relationships to find products and build links to specific products. The product search feature allows publishers to access aspects of the advertiser’s product feed within the Google Affiliate Network interface. Publishers can view product price, image, category and description in addition to tracking and creative urls.

To search for a product, sign in and go to the “Products” tab. Next enter the name of a product you want to promote on your website and click ‘go.’ Your product search results will appear ranked by relevancy to the keyword entered.

Please note that specific criteria will generate better results. You can search by criteria such as keywords, brand, advertiser name, product name, UPC, ISBN, MPN and/or SKU. To exclude products place a minus (-) in front of any of your criteria. For example, "digital camera -accessories".

On behalf of the Google Affiliate Network team.

posted by Sheila Parker, Product Manager

Google Affiliate Network User Forums - Ask questions, share ideas and search for answers

We are pleased to announce the addition of user-to-user forums within the Google Affiliate Network Help Center. And we invite you to join the discussion!

Our Help Center now hosts a unique user forum where you can feel free to ask questions, share ideas, search for answers and talk to other Google Affiliate Network advertisers and publishers. 

This is not a moderated forum but we have "Google Guides" who may clarify factual errors and/or provide product help if required.

You do not need a ConnectCommerce login to access the Help Center or the forums. You can access the forums with a simple click. If you want to ask or reply to a question, simply sign in with any Google Account and create display/username for the Affiliate Network forum.

Google Affiliate Network's adoption of the user-to-user platform is an example of the value of the ongoing integration with Google's powerful systems. The forum has an innovative interface, clear categories, and robust search capabilities. Since this is a user forum the content will only be as good as the questions that are asked so we encourage all Google Affiliate Network users to participate.

The forum is part of the Google Affiliate Network Help Center where you will find product documentation and answers to product related questions.

We invite you to participate in the Google Affiliate Network User Forums. Check it out!

Posted by Kristin Hall

Google Affiliate Network Help Center Launched

We are pleased to announce the launch of our new Help Center for both advertisers and publishers. Content includes basic information on account settings, running reports and performing common tasks. In addition, you will be able to submit questions directly to our support team via the Help Center in the event that you are unable to find the information you need. Please be sure to check the Help Center for all your support questions on current and new features.

Sheila Parker
Product Manager